BARCELONA, Spain and ST. LOUIS, Feb. 13 /PRNewswire-FirstCall/ — Amdocs
(NYSE: DOX), the leading provider of customer experience systems, today
announced that Eagle Mobile, Albania’s third mobile service provider, has
selected the Amdocs Compact Convergence suite. The Amdocs solution enables
Eagle Mobile to rapidly and cost-effectively introduce innovative, value-added
services to its growing customer base. The announcement was made today at the
Mobile World Congress (Amdocs Booth B101, Hall 8).
“Amdocs Compact Convergence gives us the operational flexibility and
agility we need to create, deliver and manage new services and address
convergent real-time charging and business support requirements in order to
become Albania’s leading cellular carrier,” said Ali Taskin, CEO of Eagle
Mobile. “With Amdocs’ complete service enablement solution, we are able to
cost-effectively respond to market demands within days and can offer customers
a superior experience at a competitive price.”
With the Amdocs Compact Convergence solution, Eagle Mobile can design and
create unique network-connected services in hours, not months, or choose from
over 40 pre-built services that are available out-of-the-box. The integrated
suite includes real-time convergent charging and customer support
functionality, enabling Eagle Mobile to launch innovative services with
attractive and unique pricing plans, accept any payment method and achieve
true competitive differentiation. With the Amdocs solution, Eagle Mobile can
support the introduction and management of popular value-added voice, mobile
data and Short Message Service (SMS) services, as well as enable
personalization and self-care for these services, both of which help to enrich
the customer experience and lower support costs. The solution includes Amdocs
Media Server and a Short Message Service Center (SMSC) which enable a
consistent customer experience across multiple touch points.
“The Amdocs Compact Convergence suite is helping Eagle Mobile achieve fast
and profitable new service introduction and competitive differentiation with a
single integrated solution that will serve as its convergent service delivery
platform designed to meet the requirements of today and tomorrow,” said
Charles Born, vice president of corporate communications for Amdocs. “As a
relatively new entrant to the Albanian communications market, Eagle Mobile
needs a significant competitive advantage to gain market share. This proven
Amdocs solution will help Eagle Mobile gain that competitive edge.”
The Amdocs Compact Convergence Suite is an integral part of the Amdocs
Customer Experience Systems (CES) product portfolio. Introduced in January
2008, the Amdocs CES portfolio enables service providers to make the
transformation from suppliers of network utilities to purveyors of a digital
lifestyle.
Eagle Mobile is owned by the Albanian Government (24%) and by CT Tel
(76%). CT Tel is owned by the Calik Holdings Group (80%) and Turk Telecom
(20%). Eagle Mobile plans to launch its service in early March 2008, in the
rapidly growing Albanian cellular market. BenTek Technologies, a regional
partner to Amdocs, will provide Eagle with local consulting services for the
launch of its new operations.
About the Amdocs CES Blueprint
The Amdocs CES Blueprint is the first visionary outline of the operating
environment service providers need to establish in order to transform from
providers of utility voice, data and video services into purveyors of the
digital lifestyle. The blueprint allows providers to deliver a seamless
customer experience-personalized, participatory and timely across any service,
location and device. The Amdocs CES Blueprint leverages Amdocs comprehensive
business process best practices based on real-world scenarios, and transcends
traditional business support systems (BSS), operations support systems (OSS)
and service delivery platforms (SDPs) to encompass all current and emerging
customer experience business processes. For more information, go to
http://www.amdocs.com/Site/Vision/ces.htm.
About Amdocs
Amdocs is the market leader in customer experience systems innovation,
enabling world-leading service providers to deliver an integrated, innovative
and the intentional customer experience(TM) - at every point of service.
Amdocs provides solutions that deliver customer experience excellence,
combining the software, service and expertise to help our customers execute
their strategies and achieve service, operational & financial excellence. A
global company with revenue of $2.84 billion in fiscal 2007, Amdocs has over
16,000 employees and serves customers in more than 50 countries around the
world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs’
growth and business results in future quarters. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs’ ability to grow in the business segments
it serves, adverse effects of market competition, rapid technological shifts
that may render the Company’s products and services obsolete, potential loss
of a major customer, our ability to develop long-term relationships with our
customers, and risks associated with operating businesses in the international
market. Amdocs may elect to update these forward-looking statements at some
point in the future, however the Company specifically disclaims any obligation
to do so. These and other risks are discussed at greater length in the
Company’s filings with the Securities and Exchange Commission, including in
our Annual Report on Form 20-F for the fiscal year ended September 30, 2007,
filed on December 3, 2007, and in our quarterly 6-K furnished on February 11,
2008.
SOURCE Amdocs